top of page
  • Writer's pictureTripp On Two Wheels

July 28, 2020 - Garmin you're tops in my book

I've used Garmin products for what seems forever. I've had GPS units for the car and for the bike, hand-helds, three Fitbits and even a watch. All of them have been functional, durable and reliable, and exceedingly so.

I've always been impressed with this company because of their innovation and product quality. but after getting my "InReach" and Track Tripp page up and running, I'm impressed even more with a different facet of the company - their customer service.

Fresh from five days of hell recovering from a ransomware attack (thank you Russia, and yes, Russia and China can both go to hell, and I really mean that), I spent over two hours (over two days) working out the kinks in my InReach-to-website map interface and my tech-idiot brain, with three of the best customer service reps I've ever dealt with. All three were incredibly knowledgeable, creative, helpful and surprisingly friendly.

The result? All problems solved, a great new product in-hand that I actually know how to use, increased confidence in Garmin, and the feeling I had made a new friend with each call.

This trio gave the impression they cared about their company and its reputation, their products, and most of all, me. I'm a happy camper.

Thank you Garmin.

5 views2 comments

Recent Posts

See All

May 21, 2021 - On the Road Again

It felt good to be on a road trip (car) once again, sort of. Hadn't driven anywhere of significance in well over a year, thank you Covid. Wanting to avoid Austin morning traffic, I decided to depart a

May 20, 2021 - T-Minus One

Vistaprint came through! Found the cards on front porch yesterday about 3:00 PM. Look great. Drove into town and picked up the hats. They look nice. No real logo, just something to let folks know it

May 15, 2021 - Get 'er Done

Designed a Tripp On Two Wheels business (promotional) card to hand out at Moto Fest, and a hat to wear while doing so. Ordered the cards from Vista Print. They were cheaper by the million. Maybe I bou


Aug 01, 2020

damned hackers....


Jul 31, 2020

Honestly I haven’t kept up with Garmin ever since Navigation became so readily available on smartphones. Good to know they’re still doing well, minus the whole cyberattack of course.

bottom of page